Privacy Policy

Mamamind Privacy Policy

Last Updated: 03/10/2025

Mamamind (“we,” “our,” “us”) is deeply committed to protecting the privacy of mothers, families, practitioners, and all users of our platform. Since we deal with highly sensitive information relating to maternal health, postpartum depression (PPD), counseling, and mental well-being, safeguarding your data is one of our top priorities.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. It applies to all our services, including our website (mamamind.org), mobile application, counseling sessions, training programs, and any digital resources provided by Mamamind.

If you have any concerns or questions about this policy, please contact us at:
Mamamind Headquarters
Infinity Chambers, 306 - Carter Road, Mumbai 400050
📞 +91 8942365477
📧 info@mamamind.org

1. Information We Collect

We collect information in three categories:

1.1 Information You Provide Directly

• Personal details: Name, age, gender, contact details (phone, email, address).

• Health-related data: Pregnancy stage, mental health questionnaire responses (e.g., EPDS), medical history if voluntarily shared.

• Account details: Username, password, subscription preferences.

• Counseling interactions: Notes from sessions (with your consent), chat messages, voice or video consultations.

• Payment details: Billing address, partial payment information (processed through secure third-party gateways).

1.2 Information Collected Automatically

• Device details (type, operating system, browser).

• IP address and location (approximate, non-identifiable).

• Usage patterns: Pages visited, time spent, features accessed.

• Cookies and similar technologies for personalization and analytics.

1.3 Information from Third Parties

• Hospitals, NGOs, or corporates sharing referrals under collaboration programs (with user consent).

• Practitioners providing progress notes (only if you explicitly opt in).

2. Why We Collect Information

We collect and process your information for the following reasons:

1. To provide core services such as self-assessments, nudges, trackers, and counseling.

2. To personalize your experience with curated content, reminders, and wellness suggestions.

3. To track screening results and escalate care when risk factors are detected.

4. To improve our platform through usage analytics and feedback.

5. To process payments and manage subscriptions.

6. To comply with medical and legal obligations where applicable.

7. To conduct research (in de-identified and aggregated form) for advancing maternal mental health awareness.

3. How We Use Your Data

Your data will be used strictly in line with this policy:

• Service delivery: To schedule counseling, provide trackers, or deliver wellness nudges.

• Health insights: Generating safe, automated recommendations (non-diagnostic).

• Communication: Sending important updates, reminders, and offers.

• Community participation: Enabling access to peer groups, forums, and webinars.

• Security: Detecting fraud, misuse, or suspicious activity.

• Research & awareness: Publishing anonymized statistics for awareness campaigns.

4. Sharing of Information

Mamamind does not sell or rent personal information. Data sharing is restricted and happens only under the following conditions:

• With healthcare providers: If you book a consultation or opt-in for escalations.

• With trusted partners: Hospitals, NGOs, CSR programs, or government health agencies (only in de-identified or aggregated format unless explicit consent is given).

• With service providers: IT, payment gateways, cloud storage, analytics firms – all bound by strict confidentiality agreements.

• For legal reasons: If required by law, regulation, or court order.

• In emergencies: If we believe disclosure is necessary to prevent harm to you or others.

5. Data Retention

• Personal and health-related data will be retained only for as long as necessary to provide services.

• Counseling records are retained for up to 3 years unless earlier deletion is requested.

• Anonymized, aggregated data may be retained indefinitely for research and reporting.

• You may request deletion of your data at any time (see Section 8).

6. Data Security

We adopt strong technical and organizational safeguards, including:

• End-to-end encryption for sensitive health communications.

• Secure cloud storage with restricted access.

• Role-based access control for staff and practitioners.

• Regular vulnerability scans and audits.

• Compliance with best practices from HIPAA, GDPR, and Indian IT Act 2000.

Despite our efforts, no system can guarantee 100% security. Users are encouraged to maintain confidentiality of their login credentials.

7. Cookies & Tracking

Mamamind uses cookies and tracking technologies to:

• Remember login sessions.

• Personalize content and nudges.

• Analyze website traffic.

• Improve marketing relevance.

You may disable cookies in your browser settings, but some features may stop functioning correctly.

8. Your Rights

As a user, you have the right to:

1. Access: Request a copy of the data we hold about you.

2. Correction: Update inaccurate or incomplete data.

3. Deletion: Request permanent deletion of your personal data.

4. Restriction: Limit the processing of your data under certain conditions.

5. Portability: Request your data in a machine-readable format.

6. Opt-out: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@mamamind.org.

9. Children’s Privacy

Mamamind does not knowingly collect data from children under 16 years of age. If we learn that a child’s personal data has been collected without parental consent, it will be deleted promptly.

10. Third-Party Links

Our website and app may contain links to external sites (e.g., hospitals, NGOs, partner resources). We are not responsible for the privacy practices of these third-party websites.

11. International Data Transfers

While Mamamind is based in India, some data may be processed or stored by trusted partners in other countries. In such cases, we ensure appropriate safeguards consistent with global data protection laws.

12. Changes to This Policy

Mamamind reserves the right to update this Privacy Policy periodically. The updated policy will be published on mamamind.org with a revised “Last Updated” date. Users are encouraged to review it regularly.

13. Contact Us

For privacy-related concerns, you can contact us at:
Mamamind Headquarters
Infinity Chambers, 306 - Carter Road, Mumbai 400050
📞 +91 8942365477
📧 info@mamamind.org

14. Consent

By using Mamamind’s services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Conclusion

Your trust is at the heart of Mamamind’s mission. We recognize that conversations around maternal mental health require confidentiality, empathy, and respect. This Privacy Policy reflects our commitment to protecting your personal information and using it only to improve your health, well-being, and support journey.